We collect, hold, use and disclose personal information to carry out our functions or activities. These functions and activities include providing you with:access to our website and app (App); a way for you to receive menu information, communicate your order for products to a venue or restaurant (Venue), and make payments for the products (Services); and information about the App and Services, promotions, and responding to access to information requests.
If you’re located in the UK or the EU, you can also ask us to: erase your data, stop processing it or collecting it in some circumstances; and transfer elements of your data either to you or another service provider.
To contact us with any questions or privacy related queries please email firstname.lastname@example.org.
‘Personal information’ is any information about you, from which you can be identified. Our collection of your personal information will depend on our relationship with you, the circumstances of collection, and the Services you use. We only collect the information we need for the function or activity we are carrying out.
We may collect personal information in the following circumstances:
Directly from you
Using the App: The main way we collect personal information about you is when you give it to us. For example, when you use the App to make an order from a Venue, we may ask you to provide information about yourself including your: name; email address; mobile number; and payment information (such as credit or debit card information).
App Registration: You provide personal information when you register for an account, place an order for the Services or access the App. The personal information you provide may include your name, telephone number, email address, and payment information.
Communication with us: We collect the information you provide when you contact us for support or with questions, apply for a job with us, or seek to become a service provider. We collect personal information in person, over the telephone, on hard copy forms, and through letters and emails.
From your device
Use of the App: The information we collect from your use of the App may include Venues visited, what you have ordered and when, interaction with third party apps, communications with us, and behavioural information. If you haven’t registered for an account with us, we may still collect some information from your use of the App. This information may be matched to your account if you decide to sign up for one later.
Device & Log data: we may collect information including unique device identifiers, operating system version, device settings, time and duration of your App use, and search data.
We generally do not ask for, or collect sensitive information about you, unless you provide it to us voluntarily. For example, if amend the filter preferences in the App or you make a complaint about the Services, you may voluntarily provide sensitive information such as allergies or health conditions. If you do provide sensitive information to us voluntarily, you consent to us collecting this information.
Not all of the information that we collect from you is personal information when we collect it, but it may become personal information when we match it with the other information you have provided us or we have collected.
You don’t have to give us all the information we ask you to provide, but this may limit how we interact with you, and which services we can provide.
The purpose for which we collect, use, hold and disclose your personal information is to give effect to the interaction you have with us. This may include to:
provide and administer our App and related products and services;
provide information and notices about your App account;
send you a receipt;
understand your use of the App;
advise you of promotions we think you might like;
work with our venues and their sponsors create a unique, personalised experience for you;
maintain our records and comply with our legal obligations; and
for any other purpose disclosed at the time the information is collected or to which you consent.
We may perform statistical analysis of user activity and characteristics to measure interest in and use of the App and Services and to inform others of such information, as well as the number of users who have been exposed to or have clicked on any particular areas of or offers within the App. We may also use your personal information for related purposes that you would reasonably expect.
Data protection law requires us to only process personal data where we have a valid legal basis for doing so. When you agree to use our App or services, a contract is formed between you and us, and this requires us to collect personal information like credit card numbers and contact information. We also process your personal information for our legitimate interests, such as improving and optimising our website, services and your experience. Sometimes we process your personal information with your consent, such as to provide information and communications marketing our products and services.
We may send communications to you about our activities and services. If we use your personal information for direct marketing purposes, we will give you the opportunity to opt out of receiving any further marketing material by using our unsubscribe facilities. If you choose to opt out of all communications, please note that we may still contact you for other reasonable purposes, including for example to provide information about the validity of your account with us.
We may disclose your personal information to third parties such as our contractors, agents and service providers who help us deliver, administer and support our activities including for example: to deliver marketing and digital marketing services; to conduct market research and analysis; to host our servers and website; to conduct data analysis and data matching services; and when required by law.
Some of the third parties we disclose your personal information to may be based in or have servers located overseas, including but not limited to the USA, the UK, Japan and India. We take reasonable steps to ensure that our overseas service providers will only process your personal information for authorised purposes, and have appropriate technical, organisational and contractual means to protect your personal information. You consent to us disclosing your personal information to our overseas service providers on this basis.
The App and services are operated in Australia and the UK. If you are located in the UK or Europe, any information you provide to us, will be stored in the UK and may, in some circumstances be transferred to Australia. By using the App, participating in any of our services and/or providing us with your information, you consent to this transfer.
We place great importance on protecting us and our users from unauthorised access to, or the unauthorised alteration, disclosure or destruction of, the information we collect.
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems. Personal information that is maintained on our systems (or the systems of those who provide service to us or on our behalf) is protected using industry standard security measures.
However, no security measures are perfect or impenetrable, and we cannot guarantee that your personal information will be completely secure. We have a data breach policy in place to deal with any actual or suspected data breach.
Your personal information will be retained for as long is reasonably necessary for the purpose for which it was collected, or as required by law. When we no longer need your personal information, we have procedures in place to either destroy or to permanently de-identify the information.
If you wish to access the personal information that we hold about you, if your personal information changes, or if you no longer wish to receive non-account specific information from us, you can access, correct and update personal information about you that we have collected by using the functionality contained in the App (if any), or ask us to remove your personal information by contacting our Data Protection Officer using the details below.
When updating your personal information, we may ask you to verify your identity before we act on your request. Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort.
Under the applicable data protection law, residents of the UK and European Economic Area additional rights.
Under applicable data protection law:
You are entitled to know what personal information we hold about you and you may ask us to make any necessary changes to ensure that it is accurate, up to date and complete;
You may request that we delete personal information we hold about you, unless there is a lawful reason for us not to do so such as if retention is necessary for us to comply with our legal obligations; and
In some circumstances, you may request that we provide the personal information (that you have provided to us) to you in a structured, commonly used and machine-readable format and have it transferred to another provider of the same or similar services.
If you wish to exercise any of your rights, you can do so by contacting us in writing and verifying your identity. We will do our best to respond to your request within 30 days.
We will only refuse your request in exceptional circumstances and in accordance with the applicable law, and if this is the case, we will advise you of our reasons for doing so.
In some circumstances, we may charge a fee for searching for, and providing you with details of the information we hold about you.
If you are concerned that there may have been some inappropriate use or disclosure or any other breach relating to your personal information, we would like to know. Please contact our Data Protection Officer using the details below. If we cannot resolve your complaint to a satisfactory standard, you are entitled to lodge your complaint with to your country’s data protection regulation body. If you’re in Australia this is the Office of the Australian Information Commissioner and if you’re in the UK this is the Information Commissioner’s Office (Helpline number: 0303 123 1113).
me&u Data Protection Officer
Suite 2, 91 Campbell Street
Surry Hills NSW 2010 Australia